Refund & Return Policy
30-Day Guarantee
Not satisfied? Return within 30 days for a full refund.
Easy Returns
Simple return process with free pickup for damaged/defective items.
Quick Refunds
Refunds processed within 5-7 business days of receiving return.
No Questions Asked
We trust our customers and make returns hassle-free.
Eligibility for Returns
We offer a 30-day money-back guarantee. To be eligible for a return:
- Request must be made within 30 days of delivery
- Product should be at least 50% unused
- Product must be in original packaging (if returning unused)
- Proof of purchase (order number or email confirmation) required
How to Initiate a Return
To start a return:
- Email us at hello@zenso.in with your order number
- Briefly explain the reason for return
- Our team will respond within 24 hours with instructions
- Pack the product securely for return shipping
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We'll arrange for free pickup and send a replacement or issue a full refund at your preference.
Refund Process
Once we receive and inspect your return:
- You'll receive an email confirming refund approval
- Refund is processed within 5-7 business days
- Amount is credited to your original payment method
- Bank processing times may add 2-3 additional days
Non-Returnable Items
Products that have been used more than 50% cannot be returned for refund but may be eligible for exchange in case of quality issues.
Contact Us
For any questions about returns or refunds, reach out to us at hello@zenso.in